Program Manager

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Program Manger to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
  • Medical insurance (with employer cost sharing)
  • Life insurance
  • A 401(K) plan with company match
  • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Performs senior-level business/systems analysis work. Coordinates gathering, development, and documentation of user requirements; and the review, assessment, and improvement of business processes. Uses best practices in business analysis and process modeling. Must be able to apply analytical skills to various business and technical processes. Works under the direction of the Business Analyst Team Manager.

Functional Responsibilities:

Essential Functions:

• Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.
• Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.
• Lead business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience.
• Manage business requirements and monitor throughout the software development life cycle (SDLC), scrum master role and in an agile scrum environment.
• Coordinate and analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations.
• Lead information systems implementations, enhancements, automation and resolution of issues for M365, SharePoint Online, workflow automation and file transfer processing.
• Lead project teams and/or operational and strategic organizational efforts that involve managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating with third parties/vendors and delegating tasks.
• Develop and plan project deliverables design documentation, test plans, and risk assessment plans, and provide comments and suggestions to document owners; identify potential project risks and challenges and present strategies to mitigate or avoid them; manage project’s scope and acceptance.
• Lead successful projects with information systems technologies, hardware and software such as servers, telephony, network, data center maintenance, disaster recovery, identity access management, information security, patching, upgrades and enhancements.

Other Duties and Responsibilities:

• Develops training curriculum and conduct formal system training.
• Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Performs other duties as assigned.

Professional Expectations

• Attends all meetings, meets delivery deadlines and is available during client office hours.
• Logs in and remains available & reachable via Microsoft TEAMS during work hours
• Attends remote meetings with camera on unless meeting is arranged for camera off
• Coordinates leave and vacations with client's manager
• Must dress appropriately for a business/business casual environment
• Communicates respectfully and works harmoniously with all co-workers, customers and vendors.
• Provides exceptional customer service.
• Is flexible; able to work under pressure and able to adapt to change; and able to work on multiple problems and tasks.
• Takes initiative to prevent and solve problems.

Knowledge, Skills and Abilities

• Ability to analyze and troubleshoot complex issues and propose solutions.
• Ability to analyze systems and procedures.
• Ability to write and revise standards and procedures.
• Ability to handle multiple projects.
• Ability to communicate effectively using excellent written and verbal communication skills.
• Ability to communicate at all management levels and to communicate with both technical and non-technical personnel.
• Ability to understand each division’s business processes and their dependencies.
• Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation.
• Ability to obtain and sustain the cooperation of others.
• Ability to provide excellent customer service.
• Ability to present a professional image and demeanor to internal and external contacts.

**Location of job: Hybrid, 3 days in office and 2 days remote. Candidates must be local to Austin, TX**

Minimum (Required):

Preferred (Optional):