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Support Technician

Location US-TX-Austin
Job ID
2025-7616
# Positions
1
Experience (Years)
4
Category
Technical Services, Help Desk and Operations
Deadline Date
11/21/2025
Duration (Hours)
1284
Duration (Months)
7
Visa Restrictions
Authorized to work in the US

Overview

Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Support Technician to play a key role within a high-impact technical services team.

 

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

  • Highly competitive pay rates
  • Local support staff for responsive, personal service
  • Comprehensive benefits package, including:
    • Medical insurance (with employer cost sharing)
    • Life insurance
    • A 401(K) plan with company match
    • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

 

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

**Location of job: Onsite. Candidates must be local to Austin, TX**

 

Responsibilities:

  • Provide on-site support of client's Video Teleconferencing Systems (VTC) at the Stassney Campus and support statewide VTC deployment efforts. 
  • Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings. 
  • Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime. 
  • Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
  • Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display. 
  • Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management. 
  • Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs. 
  • Document technical processes, solutions, and user guides for staff reference. 
  • Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
  • Perform other duties as needed
  • 40/hr. a week onsite

Qualifications

Minimum (Required):

Years

Skills/Experience

4

Experience supporting video teleconferencing systems (e.g., Cisco, Microsoft Teams) in an enterprise environment.

3

Strong troubleshooting skills for hardware, software, and network issues.

2

Excellent communication and customer service skills.

2

Ability to provide real-time technical support and user training.

2

Familiarity with IT ticketing systems and incident management.


Preferred (Optional):

Years

Skills/Experience

2

Prior experience in a large campus or multi-room Cisco WebEx environment

2

Experience with A/V solutions beyond VTC, such as conference room audio and visual equipment.

2

Knowledge of inventory management and logistics for technical equipment.

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