Support Technician

Location US-TX-Austin
Job ID
2025-7417
# Positions
1
Experience (Years)
7
Category
Technical Services, Help Desk and Operations
Deadline Date
7/1/2025
Duration (Hours)
2080
Duration (Months)
12
Visa Restrictions
Authorized to work in the US

Overview

Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Support Technician to play a key role within a high-impact technical services team.

 

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

  • Highly competitive pay rates
  • Local support staff for responsive, personal service
  • Comprehensive benefits package, including:
    • Medical insurance (with employer cost sharing)
    • Life insurance
    • A 401(K) plan with company match
    • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

 

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

**Location of job: Onsite. Candidate must be local to Austin, TX**

 

  • Performs security access management for network, database, applications, and mainframe.
  • Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.).
  • Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access.
  • Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users.
  • Work as a team player to help accomplish goals and complete projects. Provide access support to end users on a variety of IT systems.
  • Identify, research, and resolve IT technical problems related to access or roles.
  • Respond to Business Users telephone calls and email request/tickets for service.
  • Document, track and monitor provisioning tickets to ensure a timely resolution.
  • Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions.
  • Perform and responds to security audits as required and requested.
  • Maintains confidentiality regarding investigations requests or findings.
  • Run daily/weekly/monthly compliance and audit reports and act on appropriately.
  • Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.
  • Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management.
  • Monitor mainframe violations for potential abuses and investigate.

Qualifications

Minimum (Required):

Years

Skills/Experience

4-7

Meeting metrics, KPI’s and accountable for self and team performance – ability to work on a team or independently but managing towards meeting team goals

4-7

Workflow management and performing tasks in a predefined set of time

4-7

Operational Experience in a customer facing role

4-7

Excellent written and verbal communication skills

 

Preferred (Optional):

Years

Skills/Experience

2

Performing audit processes when requested

2

Demonstrated ability to perform in and defuse stressful situations that require time bound performance

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.