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Technical Writer

Location US-TX-Austin
Job ID
2025-7330
# Positions
1
Experience (Years)
8
Category
Applications/Software Development
Deadline Date
5/1/2025
Duration (Hours)
608
Duration (Months)
3
Visa Restrictions
Authorized to work in the US

Overview

Allied Consultants, Inc. is an Austin-based firm which has for 33 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Technical Writer to be a key resource on a technical services team.

 

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check

Allied Consultants is an equal opportunities employer.

Responsibilities

Technical Documentation (External):

  • Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users. 
  • Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
  • Collaborate closely with the Product Owner team to gather necessary information. 
  • Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. 

Customer Outreach:

  • Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods. 
  • Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. 
  • Present outreach findings to the Product Owner team, management, and division leadership. 
  • Maintain regular communication with customers to understand their needs and concerns. 

Best Practice Documentation (Internal):

  • Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
  • Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
  • Train and support team members on the new practices, creating internal documentation to ensure proficiency. 

**Location of job: 100% Remote**

Qualifications

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

8

Required

Software Documentation: Familiarity with documenting software issues, release notes, and technical guides

8

Required

Jira: Experience with Jira or similar application life-cycle management tools

8

Required

Collaboration: Strong ability to work closely with cross-functional teams

8

Required

Communication: Excellent communication skills to effectively work with cross-functional teams

8

Required

Customer Service: Experience in customer service, with strong communication skills.

8

Required

Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8

Required

Training and Support: Experience in training other team members.

8

Preferred

Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

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