Help Desk Technician

Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Help Desk Technician to be a key resource on a technical services team.

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check

Allied Consultants is an equal opportunities employer.

• Performs Service Desk duties including staffing the Service Desk phone and mailbox as well as create, log and resolve trouble tickets
• Provides technical assistance to computer system users on a variety of issues
• Responds to telephone calls, email and personal requests for technical support, using the ticketing system to document, track and monitor such requests.
• Develops and maintains a solutions database for Service Desk tickets.
• Performs administrative tasks for Service Desk/ticket tracking tools.
• Delivers routine security and access functions, such as logins and password resets to improve continuity of agency business functions

Professional Expectations:

• Attends all meetings, meets delivery deadlines and is available during client's office hours.
• Logs in and remains on agency Jabber during work hours.
• Attends remote meetings with camera on unless prior arranged for camera off.
• Coordinates leave and vacation with client's lead.
• Must dress appropriately for a business/business casual environment.
• Communicates respectfully and works harmoniously with all co-workers, customers and vendors.
• Provides exceptional customer service.
• Is flexible; able to work under pressure and able to adapt to change; and able to work on
• multiple problems and tasks.
• Takes initiative to prevent and solve problems.