Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced CAPPS Financials Technical Support Specialist to be a key resource on a technical services team.
Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.
Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check
Allied Consultants is an equal opportunities employer.
Primary responsibility is to provide daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS Teams chats/calls, and meetings. Will also serve as CAPPS Level 1 Support (submit tickets to CPA) and provide CAPPS expertise as needed for business process development, testing, & training.
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
8 | Required | Extensive knowledge and experience required with the Comptroller's CAPPS Financials application, specifically proficiency with the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing. |
8 | Required | Proven working experience in providing help desk support. Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control. |
8 | Required | Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. |
8 | Required | Must be great communicators and be able to translate their technical knowledge into actionable direction. |
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